Terms & Conditions

This agreement is made between Allpoints Painters & Decorators Ltd (a company incorporated in England,) herein after referred to as the Contractor, and the Customer, whose details are set out on the accepted quotation provided by the Contractor.

By accepting the Contractor’s quotation, the Customer acknowledges and agrees to be bound by these Terms and Conditions.

Any amendments, extras, or deviations from these Terms that are required due to the nature of the work or materials will be set out separately, confirmed in writing, and must be accepted by the Customer. Unless otherwise stated in such variations, these Terms and Conditions will remain in force.

Where more than one party is identified as the Customer (for example, joint homeowners or business partners), all parties will be equally and jointly responsible for meeting the obligations of the contract.

Quotations remain valid for 30 days from issue, unless otherwise specified.
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Responsibilities of the Contractor

1. The  contractor undertakes to perform the agreed services in a professional,  competent and timely manner, in accordance with applicable health, safety, and industry regulations.
2. The contractor will maintain any professional memberships or accreditations as published on its website.
3. Only appropriately trained and skilled personnel will carry out the work. Any trainees or unskilled workers will be supervised at all times.
4. All work will be carried out in full compliance with Health & Safety Executive (HSE) guidelines to safeguard the Customer, the Contractor’s  workforce, and any third parties.
5. No work will be subcontracted without prior written consent from the Customer.
6. All products and materials supplied will conform to the standards stated in the quotation and, where applicable, to current British, European, or International standards.
7. Where colour schemes, product brands, or specific designs are to be used, the Contractor will provide the Customer with full product details  (manufacturer, code, colour reference, etc.).
8. All tools and equipment used will be of a suitable quality and condition for the work required.

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Responsibilities of the Customer

1. The customer must ensure that the work area is accessible and clear of  obstacles, furniture, or personal belongings during working hours, which are typically Monday to Friday unless agreed otherwise.
2. The customer is responsible for keeping the premises secure outside of the  Contractor’s working hours.
3. The customer must remove or safeguard all personal, fragile, or valuable items from the work area before work begins.
4. Where applicable, the Customer must notify all occupants or affected parties that works are scheduled.
5. The customer shall provide basic facilities (such as electricity, water, and toilets) for the Contractor’s staff unless alternative arrangements have been agreed.
6. If  other trades are engaged by the Customer on the same project, it is the Customer’s duty to manage them so that they do not interfere with the Contractor’s work. Any additional costs or delays caused will be the Customer’s responsibility.
7. Any permits, approvals, or fees required from third parties or authorities will be the responsibility of the Customer unless agreed otherwise in writing.
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Changes to the Work

Any request for changes or additions to the agreed work must be confirmed in writing. Such changes will either be priced separately for approval or added to the original quotation, depending on the nature of the variation.
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Project Duration

If a completion date or timescale is specifically agreed, this will be stated on the quotation. While the Contractor will make every effort to meet agreed timescales, delays caused by circumstances outside of the Contractor’s reasonable control will not give rise to claims for loss or damages.

Neither party will be liable for delay or failure to perform their obligations due to events beyond their reasonable control.
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Payment Terms

The Customer agrees to pay the quoted price, subject to VAT and other applicable taxes, under the following conditions:

• Residential Customers: Payment is due immediately upon completion of the work with a non-refundable 50% deposit unless cancelled by the contractor.
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• Commercial Customers: Payment is due within 30 days of the invoice date or application for payment.
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Any alternative arrangements, such as staged payments or up front costs for materials, must be agreed in writing.

Accepted payment methods include BACS, debit/credit card, or cash. Cheques may only be accepted with prior agreement and are subject to clearance.

Invoices not settled by the due date may incur interest at the statutory rate set by the UK Government for late payments.

Ownership of any materials, goods, or equipment supplied remains with the Contractor until payment is received in full.

In cases of non-payment, the Customer shall be liable for any recovery costs incurred by the Contractor, including legal fees.
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Warranties and Insurance

1. The Contractor will maintain Public Liability and Employer’s Liability Insurance throughout the project and provide evidence of such cover upon request.
2. All workmanship, materials, and equipment are guaranteed for 12 months from he date of installation or completion. Where a supplier or manufacturer provides a longer warranty, details will be passed on to the Customer, but responsibility for enforcing any extended warranties lies with the     Customer.
3. Guarantees will not cover normal wear and tear, misuse, or damage caused by factors outside the Contractor’s control.
4. The Customer is responsible for securing and insuring any materials delivered to the site before installation.
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Termination

If the Customer cancels the contract after acceptance of the quotation, they will be liable for all costs incurred up to the date of cancellation. These may include labour, permits, purchased or ordered materials, delivery charges, supplier restocking fees, and the Contractor’s standard profit margin up to that date.

A full breakdown of such costs will be provided, and payment will be due immediately.
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Communication

All correspondence between the Customer and Contractor will be directed to their respective registered or nominated addresses, whether by email, post, courier, or recorded delivery. Proof of receipt may be requested.
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Confidentiality & Data Protection

Both parties will keep all contract-related information confidential and comply at all times with UK GDPR and other applicable data protection regulations.
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Governing Law

This contract shall be governed by and interpreted inaccordance with the laws of England and Wales, and both parties agree to submitto the exclusive jurisdiction of the courts of England and Wales.